Got Questions? We’ve Got Answers.
At The Offstills, we believe in making your experience as seamless as possible. Whether you're curious about our prints, shipping, or how to care for your artwork, we’ve gathered the most common questions here. If you don’t find what you’re looking for, feel free to reach out to us—we’re here to help!
FAQs
What type of prints do you offer?
All of our photographs are printed on fine art, acid-free paper, ensuring the highest quality and durability for each piece.
Do the prints come framed?
No, all of our pieces are sold as unframed prints so you can choose the style that best fits your space.
Can I request a custom size that’s not available in the store?
Yes, if you'd like a custom size, please contact us and we’ll see how we can assist you.
Do you work with interior designers or special projects?
Yes, we collaborate with interior designers, design studios, and special projects. Reach out to us for more details.
Is shipping included?
Yes, all purchases include shipping within Mexico.
Do you ship internationally?
Orders placed on the website are shipped within Mexico only. However, if you require international shipping, please contact us directly and we can arrange it.
Can I request an invoice?
Yes, all of our purchases include VAT, and you can request an invoice.
What should I do if my order arrives damaged?
If your order arrives damaged, please send us a photo of the product, and we’ll gladly assist you in replacing it through our warranty process.
How long does shipping take?
All orders are shipped within 10-15 business days from the date of purchase.
Who takes the photographs?
All photographs are taken by Roberto Camarena, founder of The Offstills.
Can I sell my photography on The Offstills?
We will soon be featuring more photographers in our collection. If you’re interested in becoming a part of The Offstills, please contact us.
Didn't find the response for what you wanted to know?
Reach out to us and we'll help you with whatever question, request or anything you need or have in mind.